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Complaints Handling

GPTFM has in place a formal process for resolving complaints whereby all complaints are resolved within an appropriate timeframe.

All complaints should be referred to the relevant Fund Managers.

Martin Ritchie, Fund Manager, GPT Wholesale Office Fund
Phone: 02 8239 3555
Fax: 02 9225 9318
GPTFM Email: GWOF.complaints.officer@gpt.com.au 
Postal address: GPT Funds Management Limited c/- The GPT Group, Level 51, MLC Centre, 19 Martin Place, Sydney NSW 2000

Anthony McNulty, Fund Manager, GPT Wholesale Shopping Centre Fund
Phone: 02 8239 3555
Fax: 02 9225 9318
GPTFM Email: GWSCF.complaints.officer@gpt.com.au
Postal address: GPT Funds Management Limited c/- The GPT Group, Level 51, MLC Centre, 19 Martin Place, Sydney NSW 2000

External Complaints Handling Service
GPTFM is a member of an independent dispute resolution scheme, the Australian Financial Complaints Authority (AFCA), which provides fair and independent financial services complaint resolution that is free to consumers. If you feel your complaint remains unresolved or you wish your complaint to be further investigated, you may lodge a complaint with the AFCA. You can contact the AFCA as detailed below:

Australian Financial Complaints Authority
Phone: 1800 931 678
Online: www.afca.org.au
Email: info@afca.org.au
Postal address: GPO Box 3, Melbourne, Victoria, 3001