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Complaints Handling

GPT Funds Management (GPTFM) is committed to responding to investor complaints in a fair, timely and efficient manner to maintain the trust and confidence of our investors.

All complaints made in respect of the provision of any financial service or product offered should be referred to the GPT Complaints Handling Officer in the first instance as follows:

Complaints Handling Officer
Phone: 02 8239 3555
Fax: 02 9225 9318
Email:               complaints.officer@gpt.com.au
Postal address: GPTFM c/o - The GPT Group, Attention: Complaints Handling Officer, Level 51, 25 Martin Place, Sydney NSW 2000
 
A complaint may also be submitted through the complaints page on the GPT Group website here

The GPT Investor Complaints Handling Policy can be found on the GPT Group website here.

Complaints relating to privacy should be directed to the GPT Privacy Officer in the first instance as follows: 

Privacy Officer
Phone:              02 8239 3555
Fax:                  02 9225 9318
Email:               company.secretary@gpt.com.au  
Postal address: Privacy Officer c/- Company Secretary, The GPT Group, Level 51, 25  Martin Place, Sydney NSW 2000

External Complaints Handling Service
GPTFM is a member of an independent dispute resolution scheme, the Australian Financial Complaints Authority (AFCA), which provides fair and independent financial services complaint resolution that is free to consumers. If you feel your complaint remains unresolved or you wish your complaint to be further investigated, you may lodge a complaint with the AFCA. You can contact the AFCA as detailed below:


Australian Financial Complaints Authority
Phone: 1800 931 678
Online: www.afca.org.au
Email: info@afca.org.au
Postal address: GPO Box 3, Melbourne, Victoria, 3001